We are pleased to be working with 2 experienced facilitators from Marketing and Mental Health backgrounds to deliver valuable training around De-escalation techniques and customer service.
All school staff, but significantly receptionists and front line pastoral staff, have to have so many conversations with parents. Sometimes these conversations can be sensitive or difficult to manage, and not all front line staff have had high quality training on how to get the best out of every conversation.
Every interaction the school has with parents is an opportunity to deepen relationships and really engage.
This session will maintain a valuable focus on staff wellbeing while working in a busy school environment, and will use aspects of Emotion Coaching and some Transactional Analysis to help staff manage conflict and difficult conversations.